Last updated: September 4, 2026
Repair Squad (“we”, “us” or “our”) operates the website repair-squad.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services, in accordance with Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
1. Person in Charge of the Protection of Personal Information
Repair Squad
Address: Montreal, Quebec, Canada
Email: info@repair-squad.ca
Phone: +1 514-737-4545
Any question or complaint regarding the protection of your personal information may be addressed to this person in charge.
2. Information We Collect
- Information you provide directly: name, email address, phone number, mailing address, when you fill out a contact form, book an appointment, or make a purchase on our online store.
- Payment information: processed securely by our payment provider (Stripe). We do not store credit card numbers.
- Browsing information: IP address, browser type, pages visited, time spent, collected automatically through cookies and analytics tools.
3. Use of Cookies and Similar Technologies
Our Site uses cookies to:
- Ensure the Site functions properly (shopping cart, language preferences);
- Measure and analyze traffic through Google Analytics;
- Measure the effectiveness of our advertising campaigns through Google Ads and the Facebook (Meta) pixel;
- Allow you to recover an abandoned cart.
You can manage your cookie preferences at any time through the consent banner shown on your first visit, or by adjusting your browser settings. Declining certain cookies may limit some features of the Site.
4. Purposes of Collection
We use your personal information to:
- Process your orders and repair appointments;
- Respond to your inquiries submitted through our contact form;
- Send you confirmations, invoices, and order updates;
- Improve our Site and services;
- Show you relevant advertising (Google Ads, Meta), where you have consented.
5. Sharing of Personal Information
We never sell your personal information. We may share it with:
- Our payment service providers (Stripe);
- Our analytics and advertising tools (Google, Meta), generally in anonymized or pseudonymized form;
- Any legal authority, where required by law.
6. Data Retention
We retain your personal information for as long as necessary for the purposes described above, or as required by applicable legal and tax obligations.
7. Your Rights
In accordance with Law 25, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Withdraw your consent to the collection or use of your information (subject to legal or contractual obligations);
- Request the de-indexing or cessation of dissemination of personal information in certain circumstances;
- File a complaint with Quebec’s Commission d’accès à l’information (CAI) if you believe your rights have not been respected.
To exercise these rights, contact us at info@repair-squad.ca.
8. Security
We implement reasonable security measures (SSL encryption, restricted access) to protect your personal information against unauthorized access, loss, or disclosure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the last update appears at the top of this page.
10. Contact Us
For any questions regarding this Privacy Policy, contact us:
Email: info@repair-squad.ca
Phone: +1 514-737-4545
